In-Home Supportive Services: Providing Care
Care providers offer In-Home Supportive Services (IHSS) clients quality care so that they can remain safe and comfortable in their homes. IHSS approves the types of services and number of hours available to each client. The client then selects a caregiver and employs them directly.
There are two types of providers. Some clients choose a relative or friend to provide care, these are called non-Registry providers. When others need help finding a care provider, we can connect them with a list of potential caregivers from the IHSS Registry (Registry providers).
Non-Registry (family, friend) providers:
IHSS Public Authority will schedule you to attend a special orientation for non-Registry providers.
Registry providers:
Select an Information & Orientation Sessions (en español) in Ventura or Simi Valley. Registry application packets will be provided at these sessions.
Required forms will be given to Registry providers at the orientation training session. They can be mailed to non-Registry providers, or picked up at an IHSS office.
Both non-Registry and Registry providers will need to have a current government issued ID and original Social Security Card. Registry providers should bring them to their orientation training session. Non-Registry providers can show them when they submit their completed enrollment forms and background check.
All potential providers, Registry and non-Registry, must complete a criminal background check, which includes LiveScan fingerprinting. Background check fees are not covered by IHSS, but we can provide a list of businesses providing the service.
Get more information here on background checks and potential disqualifying issues,
Potential Registry providers need to participate in a phone interview with IHSS Public Authority. If selected for the Registry, the provider may also interview with the potential client and/or their family.
The IHSS Public Authority administers a contract with the Service Employees International Union Local 2015 (SEIU-2015) for hourly wages, increases, and benefits for providers.
All care providers are paid $19.55 per hour, effective March 1, 2025, and may be eligible to claim travel time, overtime, and sick time.
For more information view the IHSS Recipient/Consumer Education videos.
IHSS Public Authority providers needing more information may call 805-654-3416.
SEIU Local 2015 Membership Information
As part of being an IHSS provider, you are automatically represented by SEIU Local 2015 for wages, benefits and certain terms of employment. You are also eligible to join the SEIU Local 2015 as a union member.
For information regarding SEIU 2015 membership click here or you can call the Member Action Center at 855-810-2015.
Sick Time Pay
IHSS Providers may qualify to take sick time or claim sick time after working 200 hours. For the latest information on claiming sick leave see this page from the California Department of Social Services.
Get information on advanced pay for IHSS providers here.
Online Electronic Timesheet Service (ETS)
Active IHSS clients and providers may enroll in the Electronic Timesheet Service (ETS). This option allows a provider to submit their In-Home Support Services (IHSS)/Waiver Personal Care Services (WPCS) timesheet online using a tablet, smartphone, or computer.
This service also allows a provider’s time sheet to be reviewed and approved by their IHSS recipient using a tablet, smartphone, or computer.
Benefits of completing and submitting timesheet online:
- No longer required to mail paper time sheets
- Check time sheet and payment status online
- Check timesheet history (last three months) online
- Request supplemental timesheets online
- Bonus – ETS validates time sheets before submission to avoid errors and potential violations.
Requirements
To enroll and submit time sheets electronically, both the active IHSS/WPCS provider and the recipient must have the following:
- Provider Number
- A valid email address
- Internet access
- Access to a smartphone, tablet, or computer
To sign-up for ETS visit www.etimesheets.ihss.ca.gov
For more information:
Contact the IHSS Service Desk at 866-376-7066 (option 4) from 8 a.m. to 5 p.m., Monday – Friday (except major holidays)
Telephonic Timesheets (TTS) for IHSS Providers and Recipients
Active IHSS providers and recipients who do not have access to internet service, a computer or smartphone can submit and approve timesheets using a landline or cell phone.
Requirements
To enroll and submit time sheets telephonically:
- Contact (833) DIAL EVV or 833-342-5388 to register and press 3 for registration. You will need your 6-digit registration code, your 9-digit provider number and your date of birth or
- Call 805-654-3416 for assistance or questions on TTS
- Further information and recorded webcasts on TTS are also available:
www.cdss.ca.gov/inforesources/esphelp
Entering your time on TTS can take more time than using the online portal. It is suggested that providers enter time every day instead of waiting until the end of the pay period.
IHSS providers will be required to use Direct Deposit or a pay card to have their paychecks automatically deposited into a bank account or loaded onto a pay card of their choice. Providers who use the IHSS Electronic Services Portal (ESP) and receive their paychecks electronically receive their paychecks faster.
More information:
The IHSS Public Authority provides online trainings, videos and additional resources for IHSS providers.
- Designation of Provider SOC426A – English
- Designation of Provider SOC426A – español
- Provider Change of Address SOC840 – English
- Provider Change of Address SOC840 – español
- Brochure – Public Authority
- Foletto – Autoridad Pública
- Provider Paid Sick Leave Request SOC 2302 – English
- Provider Paid Sick Leave Request SOC 2302 – español
- Provider Direct Deposit Enrollment/Change/Cancellation SOC 829 – English
- Provider Direct Deposit Enrollment/Change/Cancellation SOC 829 – español
- Advance Pay FAQs
IHSS providers may help with:
- Household chores, such as cooking, cleaning, and laundry
- Personal care services, such as dressing, bathing, and feeding
- Transportation and accompaniment to medical appointments
- Protective supervision, and
- Paramedical services as ordered by a physician
- Get more information on allowable services
- hsa-ihss-applications@ventura.org
- IHSS Program ~ Ventura
4245 Market St., Suite 213
Ventura, CA 93003
805-654-3260
Monday–Friday, 8 a.m.–5 p.m. - IHSS Program ~ Simi Valley
2900 N. Madera Rd., #110
Simi Valley, CA 93065
805-306-7935
Monday–Friday, 8 a.m.–5 p.m. - Payroll Team: 805-477-5436 or HSA-IHSSPayroll@ventura.org
- The State IHSS Service Desk for both clients and providers is available to assist during business hours at 866-376-7066.
- Essential person protective equipment (gloves, masks and hand sanitizer/wipes) are available for distribution through SEIU2015. Contact them at 855-810-2015, 805-256-4920 or questions@seiu2015.org.
These web pages are general descriptions of the process. Please call 805-654-3416 with questions.
